Information Collected

• Directly from users: Name, contact info, payment details, account credentials, and location data.
  Automatically: IP address, device info, browser type, cookies, and online activity.
  Via third parties: Social media and web interactions.

Refund Policy (Card Payments)

• We strive to provide a smooth and reliable experience. If you have made a payment using a credit or debit card and need to cancel your order

Order Cancellation and Refund Process

The following conditions apply:

• If your order is still in the "Placed" state (i.e., not yet confirmed), you can cancel the order directly through the platform. In this case, the refund will be automatically processed to your original payment method.
• Once the order status changes to "Confirmed", cancellations and refunds must be requested by contacting us through our hotline 15497. Please note that if the order has already entered preparation or delivery, it may not be possible to cancel or issue a refund.
• To request support or a refund, please contact us through the hotline 15497 with your order details, including the transaction ID and reason for your request.
• Approved refunds will be processed to the original payment method within 5–10 business days.

Food Return and Replacement Policy

• To ensure food safety and maintain the quality of our products, food orders cannot be returned, refunded, or exchanged once the order has been confirmed by the restaurant or preparation has begun, as food products are perishable by nature.
• If the order is still in the “Order Placed” status and has not yet been confirmed by the restaurant, the customer may cancel the order in accordance with the Cancellation and Refund Policy outlined above.
• If the customer receives an incorrect, incomplete, or defective order, or if there is an issue with the quality of the food, they should contact our Customer Support team as soon as possible by calling 15497. We will review the issue and, where appropriate, provide a suitable resolution, which may include compensation, replacement of the affected item(s), or a refund, at the restaurant's discretion and based on the circumstances of the case.

Shipment & Delivery Policy

• We deliver within Mansoura Area and aim to complete deliveries in 30–60 minutes, depending on distance and traffic.
• Delivery fees (if any) are shown at checkout. Some promotions may include free delivery.
• Please provide accurate contact and address details. We are not responsible for delays or failed deliveries caused by incorrect information or inability to reach you.
• Check your order upon delivery. If items are missing or incorrect.
• We are not liable for delays caused by weather, traffic, or other circumstances beyond our control.

How Information is Used

• Process orders and payments.
• Provide personalized content and promotions (with consent).
• Customer service and communications.
• Business analysis and improvement.
• Fraud prevention and legal compliance.

Sharing of Information

• Shared with trusted vendors providing services such as order fulfillment, analytics, and IT support.
• Never sold to third parties.
• May be disclosed as required by law or for safety/security reasons.

Children's Privacy

• Limited information may be collected from children under 13, with parental consent.
  Parents can review or request deletion of their child's data.

Your Choices

• Opt out of marketing communications at any time.
  Request to access, correct, or delete personal data.

Cookies & Tracking

• Cookies and similar technologies used for analytics, personalization, and advertising.
  Users can manage cookie preferences via browser settings.
  Data Security & Retention Security measures are in place to protect data.
  Information is kept as long as necessary for operational or legal purposes.